We advise all EU customers to shop on our Etsy store to avoid fees on delivery.  

Our Etsy store can be found here

From July 2021, VAT will be charged on imports to the EU regardless of value. This means the exemption for goods valued up to €22 no longer applies. VAT will apply at the rate of the buyer’s country of residence. Please not that these fees are not the same for every country. The chart below shows the VAT charges per country.

 

When shopping on our website, these VAT charges are collected from the receiver (the customer) and not at checkout.

This means this charge is added when your order reaches your own country, and will therefor also be subject to a handling fee, this is not controlled by The Grumpy Tortoise.

The customer is responsible for paying these charges in their own country before receiving their goods. To confirm VAT is not collected at checkout. This means that extra charges will apply to your order which you will need to pay.

To avoid extra charges on your order on delivery, you can ship via our Etsy Store

When shopping on our Etsy shop, all VAT is collected at the checkout, which means this is handled before your order reaches your country. This means no extra fees (handling fees) are due at the border. Please be aware than once your post has left The Grumpy Tortoise it is out of our control. 

We advise all EU customers to shop on our Etsy store to avoid extra fees on delivery. 

You are welcome to still shop on our website, but as stated, extra charges will be required to be paid by yourselves on delivery of your order, and this is not something that is set by ourselves.

If you see something on the website you would like to purchase but it's not on our Etsy store please contact us.