Shipping policy

CURRENT PROCESSING TIMES

 

We like to ship your happy mail as quickly as possible and aim to ship orders within 3-5 working days; during sales and busy periods our process can be extended. The banner at the top of the website will have a notice if shipping times are extended. 

POSTAGE TIME AND DELAYS

All our items are posted

UK: 2nd Class delivery via the Royal Mail

Everywhere Else: Standard international mail sent via the Royal Mail; this transfers to your counties postal service once it has left the UK.  This postage option does not come with tracking; we will not be able to check the location once the post has left us.  If you would like tracking please consider upgrading at checkout. 

Please note that all time frames quoted are for processing and do not include shipping, the estimated delivery time period is

UK: 3 - 7 days

Everywhere Else: 2 to 3 weeks

Please allow up to 2 weeks for UK delivery, and up to 6 weeks for international delivery,

Please do not hesitate to contact us with any problems. Drop us an email at linda@grumpytortoise.co.uk or use the contact us form and we will be happy to help.